JOBDOCS · THERMAVEX LTD
JobDocs Cancellation and Refunds
Cancel future renewals from your account. Account closure, document deletion and refunds are separate requests.
Updated 30 September 2026 · Version 2026-09-30.1
Cancel future renewal
Sign in to JobDocs, open Billing and choose Cancel renewal beside the subscription. Follow the confirmation and check the updated status. You can also manage a PayPal recurring payment from PayPal. Contact support@jobdocs.uk if you cannot sign in or need assistance. Include your account email and provider subscription reference.
When cancellation takes effect
Cancellation stops future renewal charges. Where payment has been confirmed and not reversed, access remains until the recorded paid-through date. Cancel before the next renewal charge is due. A charge already collected is not automatically refunded by cancelling. Failed, disputed, reversed or refunded payments may change access while reviewed.
Your saved documents
Cancelling a subscription does not automatically erase your account or issued documents. Existing downloads normally remain available. You need active access to edit or create documents. Export copies needed for your business records.
Refund requests
Email support with the payment reference and reason. We investigate duplicate/error charges and service problems and honour refunds required by law or remedies we agree. There is no automatic business-subscription refund just for stopping use during a paid period. Contact us before ordering if you are purchasing wholly or mainly for personal use. Nothing here removes mandatory consumer rights.
Close or delete an account
Email support if you want account closure or deletion, rather than only cancellation. We will check identity, clarify what should be exported and handle any necessary financial/legal records and recovery copies under the Privacy Notice. Cancel any recurring payment as well; deleting data is not a substitute for cancelling billing.